ETHRA’s mission is to help people improve their quality of life and maintain their independence.
As a public, non-profit agency, ETHRA has operated transportation programs since the mid 1970s. Approximately 100 vehicles are now on the road every day helping individuals access community and health services. Drivers travel throughout the region and clock over three million miles a year. Public and medical transportation are essential to help thriving, active communities.
ETHRA is one of nine HRAs organized under The Tennessee Human Resource Agency Act of 1973. The Agency is locally governed and works in partnership with communities, local officials, government programs and businesses. Corporate offices are headquartered in Knox County with satellite offices throughout the region. Approximately 400 staff work throughout the region.
ETHRA Public Transit operates Monday through Friday from 8 a.m. to 4:30 p.m. Customers should call three business days in advance. ETHRA Buses do not operate on Saturdays, Sundays, New Year’s Day, MLK Holiday, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, or Christmas Eve & Day or other training dates.
ETHRA Public Transit is committed to maintaining an environment free of discrimination. No persons in the United States shall, on the grounds of race, color, age, sex, disability or national origin be excluded from participation, be denied the benefit of, or be subjected to discrimination under a program or activity receiving federal financial assistance from the Department of Transportation.
Titles II and III of the Americans with Disabilities Act of 1990 (ADA) provide that no entity shall discriminate against an individual with a disability in connection with the provision of transportation service.
If you have a concern or complaint related to the Americans with Disabilities Act please complete the form below, or contact our call center at 1-800-232-1565. With other complaints, concerns or inquiries please call our call center at 1-800-232-1565.
9111 Cross Park Dr. Suite D-100
Knoxville TN 37923
As the COVID-19 pandemic continues, CDC has implemented provisions of President Biden’s Executive Order on Promoting COVID-19 Safety will require the wearing of masks by all travelers within the United States, e.g., on airplanes, ships, ferries, trains, subways, buses, taxis, and ride-shares. The mask requirement also applies to travelers in U.S. transportation hubs such as airports and seaports; train, bus, and subway stations; and any other areas that provide transportation.